Free delivery on orders above PKR 3999+
Our Refund and Return Policy is valid for 14 days from the date of purchase. If more than 14 days have passed since your purchase, unfortunately we cannot offer a full refund or exchange.
To qualify for a return:
The product must be unused
It must be in the same condition as when you received it
The item must be returned in its original packaging
To start a return request, you must provide a receipt or valid proof of purchase.
Partial Refunds (If Applicable)
In certain situations, only partial refunds may be issued, including:
Any item that is not returned in its original condition
Products that are damaged or missing parts due to reasons not caused by our error
Items returned after the 14-day return window
Refund Process
Once your returned product is received and inspected, our team will send you a message via SMS or WhatsApp confirming that we have received your return.
After inspection, we will notify you whether your refund request has been approved or rejected.
If your refund is approved, it will be processed through Online Banking, and our support team will guide you with the necessary details to complete the process.
Late or Missing Refunds
If you have not received your refund yet, please follow these steps:
Check your bank account again to confirm the transaction status.
Contact your bank, as refunds may take some time to appear due to processing delays.
If you have completed these steps and still have not received your refund, please contact us.
Sale Items
Only regular-priced products are eligible for refunds.
Sale or discounted items cannot be refunded.
Return Shipping
To return your product, contact us on this number:
+92 334 1227670
Customers are responsible for covering their own return shipping costs. Shipping fees are non-refundable.
If a refund is issued, the cost of return shipping may be deducted from the refunded amount.
Shipping Time for Exchanges
The time required for an exchanged item to reach you may vary depending on your location and shipping service.
For safer returns, we recommend using a tracked courier service or shipping insurance, as we cannot guarantee receipt of returned items without tracking.
Contact Us
If you have any questions regarding refunds or returns, please contact us:
Email:
contact@icebornofficial.com